At Galenica, advice with added value is called “Consultation plus”

The importance of pharmacies for low-threshold healthcare provision is recognised by both the public and politicians. Highly trained pharmacists can make a significant contribution to ease the burden on the system in times of a shortage of general practitioners (GPs) and rising costs. Galenica established “Consultation plus” to bundle the added value of expert advice in pharmacies. This is based on a holistic approach to the further development and positioning of the service, which also includes the staff training and professional development as well as addressing customers. At the same time, this approach makes pharmacies a more attractive places to work.

Service is being extended to other pharmacies

Following a successful pilot project, “Consultation plus” is now being expanded to around 40 other pharmacies in the Galenica network. At some locations, the company will even carry out renovation work to meet the need for discretion with a specially designed consultation room. In Zollikofen (BE), for example, good experiences have been made with this, as pharmacist Daniela Mohn told Radio SRF 1: “Since we’ve had this room, we’ve been doing more in-depth consultations.”

The session usually lasts 15 minutes and costs CHF 35. Customers benefit from the healthcare services provided under “Consultation plus”, not least if the pharmacist is able to dispense prescription medication for an uncomplicated urinary tract infection, for example. To make the advisory services particularly easy to access, appointments can be booked online at www.amavita.ch/diskrete-beratung or by telephone.