Being a network, thinking as a network
Galenica offers a unique range of services for retirement and nursing homes as well as home care organisations throughout Switzerland. It includes, among other things, the blister packaging of medications by Medifilm, the fully automated ordering and billing of consumables and care products by Lifestage Solutions and clinical nutrition by Bichsel.
Individually, these services already provide valuable relief for nursing staff. Combined, they mean even greater added value. Thanks to access to all of these services on a shared digital platform, the offer has attracted a great deal of interest from managers of retirement and nursing homes as well as home care organisations.
The following examples show that digital solutions – especially in this customer segment – are best initiated with personal contact that establishes trust:
While working with the manager of a care home, a Bichsel employee became aware of the facility’s need for external management of the items on the MiGel list. She was able to establish contact with Lifestage Solutions immediately, so that we could not only present the services offered by Lifestage Solutions and Medifilm in the dialogue that followed, but also organise a visit to another institution that is already a customer.
Relationships with nursing homes in the cantons of Valais and Aargau were established in a similar way. Initially, there was interest in the Medifilm offer, and in a second step the Galenica team was also able to demonstrate the benefits of Lifestage Solutions. In the canton of Aargau, the care home even became a new customer for Bichsel.
Galenica sees itself as a network-oriented company. And this stance is evident both externally and internally, in the way that employees from different companies think and act as a network.
