Galenica Strategy

The strategy – our Galenica story – is based on developments and megatrends that have been identified in Galenica’s business environment and ensures that we can react flexibly to changes. This means that we are well equipped for the opportunities and challenges of the healthcare system of today and tomorrow.

Megatrends identified include:

• Digitalisation
• Interconnectedness
• Changing consumer needs
• Drug shortages
• Ageing society
• Shortage of skilled workers
• Climate change

Galenica’s strategy is based on exploiting the opportunities presented by megatrends while also minimising risks. By focusing on innovation and sustainability, we are positioning ourselves as a pioneer in a rapidly changing world. We take advantage of opportunities in new strategic business areas or to focus our activities that strengthen key aspects of the Galenica network and its value chain wherever these arise.

Find out more about the megatrends

Strategic fields of action and priorities

The Galenica Story provides us with a framework that allows sufficient scope to pursue innovations or tap into new business areas – and clearly shows how we are shaping our future development. We set our priorities and goals in line with the four strategic fields of action, which contribute to sustainability. In doing so, we ensure that Galenica’s strategy and activities have a positive impact on society, the environment and the economy. We pursue a sustainable growth strategy and our areas of action are backed by measurable targets. Based on this, we define the measures we need to take to be successful and competitive in the long term.

Added value in the network: We generate value for customers and partners

With our wide range of healthcare services and products, we create added value for customers and partners. We systematically examine our offerings along the entire value chain and from the customer’s perspective. The broad pharmacy network combined with an efficient logistics infrastructure, strengthens supply and makes the healthcare system robust. Advisory offerings and digital services ensure low-threshold access to high-quality healthcare services and relieve skilled workers of administrative tasks. Together with strong partners, we are continuing to develop our offerings and distribution channels – and making an important contribution to the integrated healthcare system for Switzerland.

Our main priorities are:

• Omni-Channel: We are constantly expanding and optimising our pharmacy network and linking in-person and digital customer interfaces to ensure the best customer experience regardless of time and place.
• Health Services & Products: We offer specialist retailers and our pharmacies first-class healthcare services and products, increase patient safety and relieve the burden on the healthcare system through home care.

Measurable objectives that we pursue: We leverage our potential as a network by strengthening our digital and physical distribution channels, increasing market share in the pharmacy sector and sales of our own products, and expanding our positions in the growth markets of home care and diagnostics.

Shaping the future: We are shaping the healthcare of tomorrow

Digitalisation plays a pivotal role in the modernisation of healthcare. We aspire to be pioneers and expand our network. Whether by optimising logistics processes, using state-of-the-art technologies in all business areas or through strategic partnerships and acquisitions – we are constantly improving and expanding our offering, making it more efficient, sustainable and innovative. In this way, Galenica creates significant added value for customers and partners and is helping to drive healthcare forward.

Our main priorities are:

• Digital Health: We are a leader in e-health with innovative solutions that make the digital medication process secure, efficient and user-oriented.
• Connecting Healthcare: We are a pioneer in logistics for the Swiss healthcare market and are committed to a fully integrated, efficient and secure healthcare system.

Measurable objectives that we pursue: We are advancing digitalisation in healthcare and making the prescription process as easy as possible for everyone involved – physicians, patients and insurance companies. Prescriptions for prescription-only medications are automatically transmitted, dispensed and billed. Together with partners, we are developing new offerings such as innovative basic insurance models and additional services for our pharmacies.

Sustainably successful: We work efficiently and effectively

More than ever, sustainability has become a central pillar of business activity. In a world of constant change, Galenica takes responsibility for the impact of its business activities on the environment, society and the economy. Sustainability and efficiency are among our key priorities. For us, this means implementing projects on time, cost-effectively and in a way that conserves resources. We also set ourselves ambitious sustainability goals.

Our main priorities are:

• Efficiency: We exploit synergies and simplify collaboration through standardised processes and systems. At the same time, we are investing in digitalisation, modernisation and automation wherever this creates clear added value.
• Sustainability (ESG): We pursue a holistic sustainability strategy with a focus on responsible supply, resource efficiency and climate protection. This involves investments in renewable energies, environmentally friendly logistics, sustainable construction, the highest standards for patient safety and transparent ESG reporting.

Measurable objectives that we pursue: We are increasing customer satisfaction, pharmacy profitability and efficiency in wholesale. We are securing the future of Galenica through our sustainable business model.

Pioneers in transition: We venture new ideas and move forward together

This is part of Galenica’s DNA and our 100-year history. We take responsibility for ensuring that we will still be there for people’s health and well-being in the future. An important part of this is to continuously adapt our company to changing customer needs. As an attractive employer, we promote diversity, are committed to equal opportunities and take care of our talents – in order to attract the best specialists over the long term.

Our main priorities are:

• Transformation: We embrace servant leadership and promote agile teams that work together across departments in flat hierarchies to drive digitalisation and customer centricity forward. We work collaboratively within modern working environments and firmly embed lean methodology and agility in our day-to-day work.
• Employer of Choice: We promote a development-oriented corporate culture and make decisions where expertise is greatest. Flexible working models, respectful collaboration and modern leadership principles such as flat hierarchies and role models strengthen potential development and mental health. Our working environment fosters innovation and puts our customers first.

Measurable objectives that we pursue: We strive to be attractive as an employer and measure this by the motivation and willingness of our employees to recommend us to others. Motivated employees create satisfied, loyal customers and drive our transformation forward.