Business model
Galenica is active in the healthcare industry and offers healthcare services and products throughout Switzerland. Its customers include patients, pharmacies, drugstores, physicians, hospitals, care homes, home care organisations, health insurers and pharmaceutical companies.
GRI 2-6
Art. 964b para. 2 no 1. CO
The business activities of the Galenica Group comprise two segments.
"Products & Care" segment
The “Products & Care” segment comprises four business areas with offerings for patients and end customers of pharmacy services, as well as offerings for business customers and partners in the healthcare industry.
“Logistics & IT” segment
The “Logistics & IT” segment comprises the two business areas “Wholesale” and “Logistics & IT Services”. They operate and develop the logistics and IT platforms of the Galenica Group and offer services to all healthcare providers such as pharmacies, drugstores, physicians, hospitals and care homes.
The value chain of the Galenica network comprises the production, logistics, marketing and sale of products and services in the healthcare market.
- Equity/shareholders
- Liabilities
KPIs
2.3x Net debt
- Buildings (owned/rented)
- Infrastructure (transport/IT)
- Production equipment (internal/external)
- Vehicle fleet (own/partner)
KPIs
15% Vehicles with alternative drive systems
381 Pharmacies
CHF 61.1 million Investments in property, plant and equipment and intangible assets (capex)
- Brands
- Distribution licences
- Proprietary software
- Investments in digital services
- Specialist staff
KPIs
>80 Own and partner brands
CHF 6.5 million Investments in proprietary software
- Number of employees
- Training/further education
- Personnel expenses
- Cultural development
KPIs
8,427 Employees
CHF 610.6 million Personnel expenses
CHF 5.9 million Investments in further education
- Strong long-term partnerships
- Regulators
- Suppliers
- Customers
KPIs
>2,500 Suppliers
>45 Memberships in associations
- Energy use
- Fossil fuels
- Renewable resources
- Water
- Land
KPIs
100% Electricity from renewable sources
15% Renewable drives for vehicle fleet
Customer
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3rd healthservice providers
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Own healthservice providers
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Service Enabler
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Product Enabler
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Tech Enabler
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Logistics Enabler
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Governance
Galenica's business activities are based on sustainable and ethical corporate governance. More information on management and organisation can be found in the Corporate Governance Report. Details on corporate governance can be found in the chapter Ethical business conduct.
Strategic priorities
In our corporate strategy, we focus on four strategic areas of action, each of which is assigned two priorities. This is how we orientate and measure ourselves. We consistently pursue our Vision: to give our customers the best for their health and well-being every day.
Vision/Values/Guiding principle
Galenica's vision sets out the long-term direction and goals of the company. The vision manifests itself in the customer promise to support people at all stages of life on their journey to health and well-being. We live by our five core values every day, which help us deliver on the customer promise and make our vision a reality.You can find out more about our vision, values and customer promise in the chapter Purpose of the company.
Megatrends
Galenica faces a number of external influences. The company has identified seven megatrends that are important for its business activities: digitalisation, interconnectedness, changing consumer needs, ageing society, climate change, drug shortages and shortage of skilled workers. You can find out more about the megatrends in the External environment chapter.
- Sales/profit
- Operating Cash Flow
- Dividend
KPIs
5.7% ROS
2.6% Dividend yield
- Pharmacy network
- Products
- Security of supply/procurement
KPIs
98.6% Availability of medicinal products
- Healthcare services in pharmacies
- Licensing of own software
- Consistent customer experience
- Efficient processes
- Patient safety
- Prevention
- Generics substitution
KPIs
553 million CDS.CE checks
368,000 Health services performed
- Employee satisfaction
- Motivation
- Employer attractiveness
- Safe working environment
KPIs
12.7% Turnover rate
59.9% Women in management
0.1% Absence rate of work-related injuries
78 Motivation score
27 eNPS
- Broader product range
- Remuneration of health insurers
- Efficiency gains
- Expansion of expertise
- Representation of interests
- Long-term contracts
- Integrity in supply chains
- Reputation
- Customer satisfaction
KPIs
>10 Partnerships with health insurers
78.8% Net Promoter Score (degree of target achievement)
- Emissions
- Water consumption
KPIs
24,499 MWh Electricity consumption
5,024 tCO2e GHG emissions (Scope 1+2)
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