Expansion of “Consultation plus”
Since autumn 2023, customers have been able to seek in-depth advice on acute health problems that require a certain degree of discretion in many Amavita pharmacies under the name “Consultation plus”. This service meets a particular customer need. From spring 2025, a further 25 or so locations will be implementing the “Consultation plus” concept.
What started as a pilot project at the Amavita pharmacy in Zollikofen in October 2023 has since made promising progress. The service involves in-depth, fee-based pharmaceutical advice in inpatient pharmacies. The offer is called “Consultation plus” and is characterised by a high degree of discretion, from booking the appointment online to a discreet room for the conversation. “Consultation plus” further strengthens the pharmacy’s position as a highly qualified point of contact in the healthcare sector.
Over 40 Amavita pharmacies throughout Switzerland already offer advice and solutions on topics such as erectile dysfunction, gastrointestinal conditions and skin or bladder problems. “Consultation plus” was continuously refined in dialogue with the pharmacy teams and taking customer feedback into account. For example, additional indications were added and the customer journey for online registration was optimised.
The ongoing development of the service goes hand in hand with the further training of specialist staff, measures to promote awareness of the offer and investments in discreet consultation zones. And these measures are having an impact. Demand is developing positively. More and more customers are seeking paid advice on acute health issues and greatly appreciate being able to buy the right medication afterwards – including prescription drugs if necessary.
From spring 2025, around 25 additional pharmacies, including Sun Store pharmacies for the first time, will offer in-pharmacy consultations under the name “Consultation plus”.
These in-pharmacy consultations add value for everyone – both for customers and pharmacy teams.