Shaping the digitally connected healthcare of the future
Digitalisation makes a significant contribution to the further development of the healthcare system and Galenica is helping to shape this change. Collaborating with digital healthcare platforms is an important element of Galenica’s digitalisation strategy.
The healthcare platforms Well (www.well.ch), Compassana (www.compassana.ch) and Benecura Public (www.benecura.swiss) connect patients, pharmacies, doctors, telemedicine providers and health insurers, thus contributing to patient-centred, integrated care in Switzerland. These platforms are in the process of creating a seamless infrastructure that connects various stakeholders, in which Galenica acts as a service provider between inpatient and digital healthcare offerings.
What value do the platforms add and how do they differ
The Well app offers digital access to a wide range of healthcare services along patient pathways. Examples of this include searching for the nearest pharmacy or doctor, booking an appointment for advice on health issues, telemedical information and prescriptions or an allergy guide. The symptom checker in the Well app also provides a medically verified initial assessment of acute symptoms and gives specific recommendations for further action, such as using home remedies or visiting a pharmacy, doctor or emergency ward.
All Galenica Group pharmacies are also integrated into the Compassana app, and users can book appointments and healthcare services directly. Documents and appointments can also be easily organised in the app. In addition, an e-Mediplan issued by a doctor can be scanned using a QR code.
The Benecura Public app supports chronically ill people along their treatment path. The app is supported by Galenica and other established Swiss healthcare organisations – including the Swiss Medical Association (FMH) and the health insurance company SWICA.
Digital healthcare platforms – investment in the future
For Galenica, being present on digital healthcare platforms is neither an end in itself nor a trend, but an investment in the future: It is about setting new standards for patient-centred care, patient self-determination as well as targeted and timely access to high-quality healthcare services. At the same time, the pharmacy is being positioned as the point of contact for health concerns in an age of increasingly digital customer journeys.