Home care – now even easier to organise

Home care, meaning, providing care, advice and support in patients' homes, is a service that is particularly important to Galenica. It is one of the key topics of the strategic Care programme and the Galenica network. Home care is also embedded in our self-perception as Switzerland’s largest healthcare network, with home care services being provided by various teams and departments within our Group. In order to make it easier for patients and their families to access the entire home care offering, Galenica has set up the Home Care Coordination Service. It has been offering the following services since the start of 2023:

• Support with the organisation and delivery of medical aids, medical devices and medicines to people's homes;
• Assistance and tips for maintaining independence and coping with everyday life;
• Helping people find a suitable local health service;
• Mediation of advice on financial issues;
• Support in networking and coordination of participating healthcare providers.

For the time being, the coordination service is addressing three key patient needs as part of a one-year pilot phase: medical aids and devices, therapy for Parkinson's and pain care.

When it comes to medical aids and devices, the team is responsible for coordinating these and providing advice, while when it comes to Parkinson’s, the focus is day-to-day support, and with pain care the current phase is concerned with supporting home care patients who are living with chronic pain after a stay in hospital.

The home care pilots can provide us with valuable insights into the actual needs of our customers and how we can best serve them through the Galenica network as well as the ways in which we need to develop our services further.