Customers

Spotlights

Our patients and customers are at the heart of what we do. And this is at the core of our customer promise: «We support people at every stage of life on their journey towards health and well-being.»

Primary Care: The pharmacy as the first point of contact for health problems

The major advantage for patients is that they do not have to make an appointment in advance, but can go directly to the pharmacy for simple medical examinations and treatment recommendations.

More time for customers: new shop design at Sun Store

Sun Store pharmacies are constantly developing in line with new customer needs and expanding their product ranges and services. In the future, Sun Store customers will enjoy a more attractive customer experience than previously.

Home care: growing demand for patient care at home

Home care makes a significant contribution to improving patients’ quality of life. At the same time, these models are more cost-effective than, for example, inpatient solutions and ease the burden on care homes and hospitals.

Directly at the pharmacy or digitally – the customer has the choice

With our mail-order pharmacy, we have taken a major step forward in networking the physical points of sale and digital ordering and shopping options in the webshops.

E-Mediplan: increasing patient safety with digital innovations

A medication plan protects patients against side effects or overdose caused by drug interactions. Thanks to the e-Mediplan, the e-health solution from HCI Solutions, the plan is now even easier to use and patient safety has been increased.

Other categories

Business development

Galenica’s strategic programmes are focused on offering the best customer experience.

Overview

Employees

Our employees and their development is very important to us.

Overview

Sustainability

Sustainability is an integral part of Galenica's corporate management and strategy.

Overview