More time for customers: new shop design at Sun Store
Sun Store pharmacies are constantly developing in line with new customer needs and expanding their product ranges and services. In the future, Sun Store customers will enjoy a more attractive customer experience than previously. Thanks to the new shop design, employees can devote more time to their most important task: advising customers.
Fresh, spacious and bright: that’s how Sun Store pharmacies will look in the future. Thanks to optimised customer guidance, customers have more space to experience our product ranges. Another aspect of the attractive shopping experience is the fact that our employees have more time and space thanks to the new concept, allowing them to concentrate on their most important task: providing personal advice to our customers.
As the first point of contact for health-related questions, the new Sun Store pharmacy offers more options for advice and services. At a specially set-up counter, customers can obtain advice on health services in the pharmacy, such as vaccinations, an allergy or polymedication check, make an appointment directly or collect their Click & Collect orders. The way to the cash desk is also new: customers have a direct route to checkout and are then filtered to several checkout stations, which significantly reduces waiting times. Thanks to specially designed furniture, the new store concept also takes into account the needs of people with reduced mobility.
Investing in the pharmacy of tomorrow
We invest in a strong pharmacy network and in the further development of the pharmacy itself. The new store design is another step towards the pharmacy of the future. Tomorrow’s pharmacy will offer even more services than today, supporting our customers in their treatment and making it easier for them to access all our products and services.
We are planning to adapt at least three to four pharmacies per year based on the new concept. The new Sun Store shop design is part of the strategic «Omni-channel» programme whereby Galenica offers customers the best experience through all channels, anytime and anywhere.