Customers
Our patients and customers are at the heart of what we do. And this is at the core of our customer promise: “We support people at every stage of life on their journey towards health and well-being.”
The reopening of the newly renovated Amavita Bahnhof Apotheke was a special moment for the team. The approximately 1,500 customers a day will also feel comfortable in the newly designed premises.
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This is the slogan that is prominently displayed in the pharmacy's shop window. In this way, we test a direct customer language that gets straight to the point. Consultation Plus focuses on customer concerns that require a special level of discretion.
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The example of the fictitious patient Dora Graber shows just how important interconnectedness is in the healthcare system. The functionalities of Documedis® are highly relevant for patient safety and the seamless connection of stakeholders.
Read moreGalenica’s strategic programmes are focused on offering people the best customer experience across all channels.
OverviewOur employees and their development are very important to us and is part of our social responsibility.
OverviewOur customer promise: “We support people at every stage of life on their journey towards health and well-being.”
Overview