Business model (GRI 2-6)
Galenica is active in the healthcare industry and offers healthcare services and products throughout Switzerland. Its customers include patients, pharmacies, drugstores, physicians, hospitals, care homes, health insurances and pharmaceutical companies.
The business activities of the Galenica Group comprise two segments. The “Products & Care" segment consists of the “Pharmacies”, “Healthcare” and “Products & Marketing” Service Units. They develop and market health services and products via various channels – in pharmacies, online and at home – to private customers and patients as well as to business customers and partners. The “Logistics & IT” segment consists of the “Wholesale & Logistics” and “IT & Digital Services” Service Units. They develop and operate the logistics, IT and digital infrastructure and digital platforms for the entire Galenica Group and for customers and partners in the healthcare industry.
The Galenica Group’s value chain comprises production, packaging, logistics, marketing and information, retail and medication use.
- Equity/shareholders
- Dept capital
KPIs
1.5x Dept Coverage
- Buildings (owned/rented)
- Infrastructure (transport/IT)
- Production equipment (internal/external)
- Fleet (own/partner)
KPIs
15% Electric vehicles
369 Pharmacies
78.8 mio. CHF investments in tangible and intangible assets
- Brands
- Distribution licences
- Own developed software
- Investments in digital services
- Skilled personnel
KPIs
80 own and partner brands
3.6 mio. CHF Investments in own developed
- Number of employees
- Training/further education
- Personnel expenses
- Cultural development
KPIs
7,902 Employees
551.0 mio. CHF Personnel expenses
5.4 mio. CHF Investment in further education
- Strong long-term partnerships
- Regulators
- Suppliers
- Customers
KPIs
1,300 Suppliers
26 Memberships in associations
- Energy use
- Fossil fuels
- Renewable resources
- Water
- Land
KPIs
46% Electricity from renewable sources
15% Renewable drives for vehicle fleet
1,149,293m3 Water withdrawal
Governance
Galenica's business activities are based on sustainable and ethical corporate governance.
More information on management and organisation can be found in the Corporate Governance Report.
Details on corporate governance can be found in the chapter on sustainable and ethical corporate governance.
Strategic programmes
In ist corporate strategy, Galenica focuses on five strategic programmes. Each strategic programme is based on identified developments and megatrends in Galenica's business environment and ensures that the company is able to respond flexibly to changes.
Details on the strategic programmes can be found in the chapter Galenica strategy.
Vision/Values/Customer promise
Galenica's vision sets out the long-term direction and goals of the company. The vision manifests itself in the customer promise to support people at all stages of life on their journey to health and well-being. We live by our five core values every day, which help us deliver on the customer promise and make our vision a reality.
You can find out more about our vision, values and customer promise in the chapter Purpose of the company.
Megatrends
Galenica faces a number of external influences. The company has identified seven megatrends that are important for its business activities: digitalisation, interconnectedness, changing consumer needs, ageing society, climate change, diversity and equal opportunities and shortage of skilled workers.
You can find out more about the megatrends in the External environment chapter.
- Sales/profit
- Operating Cash Flow
- Dividend
KPIs
5.1% ROS
3.0% Dividend yield
- Pharmacy network
- Products
- Security of supply/procurement
KPIs
500,000 products & packages shipped
GDP standards
- Services in pharmacies
- Own software licensing
- Customer journey
- Efficient processes
- Patient safety
- Prevention
- Generics substitution
KPIs
270 mio. CDS.CE Checks
138,000 Health services provided
- Employee satisfaction
- Motivation
- Recommendations/employer attractiveness
- Safe working environment
KPIs
12% Fluctuation rate
51.7% Women in management
0.47% Absence rate
76 Motivation score
76 Recommendation score
- Broader product range
- Reimbursement health insurance
- Efficiency gains
- Expansion of expertise
- Representation of interests
- Long-term contracts
- Integrity in supply chains
- Reputation
- Customer satisfaction
KPIs
5 Co-operations with health insurance
92.5% Net Promoter Score (target achievement)
- Emissions
- Water consumption
KPIs
85,972 GJ Electricity consumption
12,669 tCO2e GHG emissions
